Refund Policy

Last updated: June 2025

Sixpack Design Studio d.o.o.
Hrizantema 8d, 11000 Belgrade, Serbia
PIB (Tax ID): 105368192
Email: billing@adintelhq.io

Our guarantee: We offer a full refund on any paid subscription within 14 days of purchase — no questions asked.

1. Free Plan

The Free plan is provided at no charge. No payment is taken and no refund is applicable.

2. Paid Subscriptions

AdIntelHQ offers paid subscription plans (Starter, Pro, Agency) billed on a monthly recurring basis through Paddle, who acts as Merchant of Record.

3. 14-Day Refund Policy

You are entitled to a full refund on any paid subscription within 14 days of the original purchase date. This applies to all paid plans.

To request a refund, email us at billing@adintelhq.io within 14 days of your payment with subject line "Refund Request" and your registered email address.

4. Renewal Charges

Monthly renewal charges are eligible for a full refund if requested within 14 days of the renewal date. Contact us at billing@adintelhq.io to request a refund on any renewal charge.

5. How to Cancel

You can cancel your subscription at any time by contacting us at billing@adintelhq.io. After cancellation, your access to paid features continues until the end of the current billing period.

6. Refund Processing

Approved refunds are issued to the original payment method within 5–10 business days, processed through Paddle.

7. Contact

For any billing or refund questions: billing@adintelhq.io